Refund policy

NEED TO RETURN YOUR ORDER? 

Easy! If you are not in love with the product that you have purchased, Èdyisa will provide you with full 28 day refund.

RETURNS POLICY

• Items must be returned within 28 days from the delivery date.
• All returns will automatically be issued full refund (this will allow you to easily re-purchase an alternative item, or the same item in a different size or colour).
• Customers who have received an incorrect item or products with a manufacturing fault will receive a refund. (Please note that the Èdyisa Warehouse undertakes strict quality control on every item prior dispatch and upon receiving return).
  
• Please take due care when trying on any products. (Items that are manually defected or do not comply with our returns policy will be declined and returned to the customer).
• Èdyisa is not responsible for return shipping costs.
• We do not issue store credit or refund on original shipping charges.

 

CONDITION OF RETURN

All garments must be returned:

• In the original condition, unworn and unwashed. (Free of any stains from make-up or deodorant).
• With all tags attached and in the original packaging.

 

RECEIVED A FAULTY ITEM?

• If you have received a faulty Item, please email our customer support team within 5 days of receiving the package via help@edyisa.com. Please wait for instructions before shipping your return. 
• You will not be reimbursed returns fees if our support team have not sent you instructions via email, prior to returning the faulty items.
• Be sure to use a trackable delivery method for returning your items, as Èdyisa is not held responsible for lost/damaged returns in transit.

 

REFUNDS AND PROCESSING TIMEFRAMES

Depending on the service and country you’re returning your items from, it can usually take up to 21 working days (excluding weekends and public holidays) to be delivered and processed by our returns team.

• Refunds will be issued to the same method of payment used to create the order.
• For payments made with both credit cards, and gift cards or store credit, the refund will be applied to the gift card/store credit first.
• Please do not email regarding the arrival of your return unless it has been 15 days since posting your return.
• You will be informed via the email address that you provided for your order, when the refund is complete. 

Please note that Èdyisa does not operate on public holidays, so all returns will be processed the following working day.

ASSESSING THE RETURN

• Returned products will be assessed upon arrival to ensure they comply with our returns policy.
• Non-returnable items and/or returned items which do not comply with our returns policy will not be accepted and will be returned back to the customer.